I booked appointment online, I also had details of the work I needed. We I arrive it was like I never booked the appointment. I was what I needed. I needed oils change, tire rotation, someone to check my ac/heater. I was told it will be $120 because of no more bumper to bumper coverage left. I agree to let that happen. I was inform that they started the work before I consent them to do it. I wasn’t sure I would be able to cover the cost that day and I ask them to wait. I finally got my car and I Paid $163.00. I checked computer and it stated 15% oil life left. They didn’t reset the computer. My heater only blows warm air on one side. They stated it will cost over $1000 to see if they can fixed problem.
Overall I had a very good experience. Due to no fault from the service department I had to return for the third time to have an oil leak fixed after the oil was changed due to a faulty filter. My only complaint is that I think the filter should have been changed when I brought it back the first time.
The service by the dealership was professional and courteous. No complaints or criticisms. Kudos to the dealership. My only criticism is that this type of service should not even be required at the mileage on the vehicle. This is a GM issue, not the fault of the dealership. I am including these comments because GM needs to hear about these complaints and take them seriously. But again, great job by the service department on handling the work.
My oil change was completed in an acceptable amount of time and the employees were all nice in the service department, however, the pressure in my tires wasn't checked in which all 4 happened to be on the low side. I thought that inspection was a part of the oil changes.