Service center advised me to continue to drive my car even though it has problems and they were aware that my warranty was about to expire. They refused to fix the problem with my engine even after one of their employees cranked my car and noticed the problem themselves. They called me 45 minutes after I dropped the car off and told me absolutely nothing is wrong with the car and there is nothing they can do.
They"forgot" to order my parts. Then they took extremely long to get them in the 3rd or 4th attempt. When they finally got them and scheduled my work, they done a great job and did it quickly. I originally took my truck in before Christmas, they got the parts in and scheduled it for the 28th of January.
First of all, Tina & Vince were wonderful. They are awesome!! I made a third trip to dealership for truck electronics orientation and a drive out tag. I called in advance, then drove one hour to get there. Vince helped with truck orientation and he was great! Then, I waited an additional hour and thirty minutes on drive out tag. Mentioned to staff about my wait. They were very polite and said we were waiting on finance person to print drive out tag. He/ she never materialized. Tired of waiting, I left and drove another hour home with no drive out tag. All in all, after my third trip, I spent three and a half hours in an effort. to get the truck orientation and NOT get a drive out tag. 50% Successful! The point here is that my time is just as valuable as yours. I don’t know if that is understood but it should be. Now, I am not mad, upset or disgruntled but I do feel disrespected. I feel my time was wasted. I am greatful to Tina and Vince for their help but I can’t say this experience, after the sale, has been ideal. Also and to be fair, all of the sales staff and lobby staff were superior but on the whole it may be difficult to recommend someone after this experience.